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Privacy Policy

Effective Date: 5/10/2024

 

 

1. Introduction

Welcome to Contenin (the “Website”). This privacy policy ("Policy") outlines how Contenin, owned by Dimitrios Vamvakas (the “Company,” “we,” “us,” or “our”), collects, uses, and protects your personal data when you interact with our Website and services. We are committed to ensuring that your privacy is protected and comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR).

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This Policy applies to all personal data collected and processed by ContenIn, which operates as a platform providing short-form video content created by freelancers and content creators to our clients.

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For any inquiries related to this Privacy Policy, you may contact us at:

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Contenin

Address: Aristofanous 5, Patra, Greece, 26500

Email: info@contenin.com

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2. Data We Collect

We may collect the following categories of personal data, depending on your interactions with our Website and services:

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2.1. Personal Data Provided by You

  • Contact Information: Name, email address, business address, phone number.

  • Account Information: Username, password, and other details provided during registration.

  • Payment Information: Billing information such as payment method details (processed securely by third-party payment processors).

  • Project Information: Details regarding the content you request or provide, including briefs, video scripts, and project preferences.

  • Communications: Records of correspondence via email or customer service channels.

 

2.2. Automatically Collected Data

  • Technical Information: IP address, browser type and version, operating system, and device information.

  • Usage Data: Pages visited, time spent on the Website, links clicked, and other usage statistics.

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2.3. Data from Third-Party Sources

We may receive data from third-party partners, including payment processors, advertising networks, or social media platforms when you engage with us via these services.

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3. Legal Basis for Processing Your Data

Under the GDPR, we rely on the following legal bases to process your personal data:

 

  • Performance of a Contract: Processing necessary to provide services, such as managing projects between clients and creators.

  • Consent: Where you have provided explicit consent for specific purposes (e.g., receiving marketing communications).

  • Legitimate Interests: Processing that is necessary for our legitimate interests (e.g., improving our Website, fraud prevention) as long as these interests are not overridden by your rights.

  • Legal Obligation: Compliance with legal obligations to which we are subject, such as record-keeping or regulatory compliance.

 

4. How We Use Your Data

We use the personal data we collect for the following purposes:

  • Service Provision: To facilitate and manage client orders, creator content submissions, and communication between the parties.

  • Account Management: To create, manage, and maintain your account on the platform.

  • Payment Processing: To process payments and refunds securely via third-party payment processors.

  • Communication: To send administrative information, service-related notifications, and respond to inquiries.

  • Marketing and Promotions: Where applicable, to send promotional materials about our services (with your consent).

  • Improvement of Services: To improve our Website’s functionality, user experience, and content offerings.

  • Compliance and Legal Purposes: To comply with legal obligations, enforce our terms, and protect the rights and safety of Contenin, our users, and others.

 

5. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data under the following circumstances:

 

5.1. Service Providers

We may share your data with third-party service providers to assist us with operations such as payment processing, data analytics, and customer support. These service providers are bound by data protection agreements and are required to keep your data confidential and secure.

 

5.2. Content Creators and Clients

In order to provide services, we may share certain project-related data between clients and content creators. This may include details such as project briefs, deliverables, and contact information necessary for the completion of projects.

 

5.3. Legal Compliance

We may disclose your personal data to comply with legal obligations, respond to requests from law enforcement, protect our legal rights, or enforce our terms and conditions.

 

5.4. Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.

 

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA), where data protection laws may differ from those in your jurisdiction. When we transfer personal data outside the EEA, we take steps to ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your personal data.

 

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. The exact retention period may vary depending on the nature of the data and the purpose of its processing.

 

8. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.

  • Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data under certain circumstances.

  • Right to Restrict Processing: You have the right to request that we limit the processing of your personal data.

  • Right to Data Portability: You can request the transfer of your personal data to another organization.

  • Right to Object: You can object to the processing of your personal data in certain situations, such as direct marketing.

  • Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

 

To exercise any of these rights, please contact us at info@contenin.com. We will respond to your request within one month, as required by law.

 

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small text files that are stored on your device and help us analyze website traffic, personalize content, and remember your preferences. For more information, please refer to our Cookie Policy.

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10. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the "Effective Date" will be updated. We encourage you to review this Policy periodically.

 

12. Contact Information

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at:

 

Contenin

Address: Aristofanous 5, Patra, Greece, 26500

Email: info@contenin.com

 

By using our Website and services, you agree to the collection and use of your data as described in this Privacy Policy.

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